Frequently Asked Questions

Find answers to commonly asked questions here.

How do I login to my VPS? How do I create a Droplet?

We've put together a "getting started guide" for first time users in our community section on how to login to your virtual server.

How do I set up DNS?

Check out this community article: How to Set Up a Host Name with Pagz

Why is my domain not resolving?

DNS can take time to propagate. Also, your local nameserver will cache results; therefore, you must flush your local nameserver cache in order to effectively debug DNS updates.

Alternatively, you can use the command line tool 'dig' to check the updates.

How can I connect to my Droplet with VNC?

Even though we do not provide GUI access to all of our Droplets, we have a community article on how to set up the XFCE desktop environment on Ubuntu:

How to Install and Configure VNC on Ubuntu 14.04

We recommend having at least 1GB of Ram available to run X11

How can I use PuTTY to connect to my Droplet?

You will need to use PuTTY to connect to your Droplet via SSH. Please follow this guide on how to login with PuTTY: How to Log into Your Droplet with PuTTY for Windows Users